Help and Support

We aim to respond to ordinary requests within two business days.

Contact Pursonia

Email support@pursonia.com for account, privacy, payment or technical support. Include the email associated with your account, but never send your password or a verification code.

Safety concerns

Use the report option inside the relevant chat so the report includes the correct match. Block the member if you do not want further contact. If anyone is in immediate danger, contact local emergency services.

Delete your account

In the app, open Account → Delete account and confirm. If you cannot access the app, email support from your registered school email and request account deletion.

Purchase support

In-app purchases are billed by Apple or Google. Include the store transaction reference when contacting support. Do not send payment-card information.